FAQ

Before you buy our knives, make sure your age is 18+. At the same time, make sure you know your local customs policy on importing the knives. Please obey your local laws before you buy our knives.

Are these legal in my country/state?

If your country is listed on our accepted shipping list, we have verified it is legal to import the knife. In the United States, these knives are legal to own for household use. It is your responsibility to abide by U.S. knife laws. We sell these knives as display pieces only, but are aware they are perfectly legal to carry in certain parts of the world.
How old do I have to be to buy a knife?

How old do I have to be to buy a knife?

We require all purchases to be completed by someone of legal age. The age is determined on the state/country level. Some states will allow purchases made by minors that have parental permission. By agreeing to our terms of service at checkout, you are confirming the purchase is being made legally. Abiding by the law is your responsibility.

Do you ship X Country? Will knives get in?

Everywhere I ship has been tried and tested. I restrict what countries I sell to because some countries will not let knives in the country. If you cant purchase a knife from me, its either because I know I cannot ship to your country, or I have never done it before and I dont know the import laws. 

Use this link to look up your country's import laws: http://pe.usps.com/text/imm/ab_toc.htm

International buyers should be aware, import fees, duty taxes are sometimes applied. You will have to go the local post office, pay a fee and pick it up. If the package should have arrived, check your post office. If you dont, the package will be returned to us.

In the USA, there has never been a problem shipping knives.

We can ship to the below countries too- keeping!

  • France
  • Sweden
  • Poland
  • Finland
  • Norway
  • Spain
  • Switzerland
  • Portugal
  • Czech Republic
    Greece
    Hungary
    Ireland
    Luxembourg
    Malta
  • Austria

How much is shipping?

All for Free Shipping!

What Happens If customs takes my knife?

Will fully refund you all the money in case the knife is taken by your customs.

How sharp are the knives? 

All butterfly knives on our site are not sharp. The blade is dull. The knife is just for trainers. It will not hurt people.

How long will it take to get my knife?

Usually it is about 10-20 business days after delivery. If you want in urgent, please send me email.

Returns

Our policy lasts 15 days from the delivery date. If 15 days have gone by since the delivery of your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@cutss.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@cutss.com.